Pet Poets Club Terms and Conditions
Please read these terms and conditions carefully
If you become a Pet Poets Club member, or enter one of our competitions, we will assume that you have read these rules in full and agree to them.
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Becoming a Member
Security
Competitions
The Yappies
Shop
Intellectual Property & Trademark
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BECOMING A MEMBER
1. If you would like to become a Pet Poets Club member all you have to do is enter your name and date of birth, along with your postal and email address in the online form on the Pet Poets Club website.
2. Proof of sending the entry form is not proof that we have received your application to become a Pet Poets Club member. No responsibility can be accepted for applications that are lost or delayed or which are unable to be sent for any reason.
3. It is free to become a Pet Poet Club member. No purchase necessary.
4. Please read our Privacy Policy, which tells you how we use any personal information, we may collect about you.
5. You can stop being a Pet Poet Club member at any time by writing to the address at the bottom, marking your envelope “Unsubscribe”. Once you have let us know that you no longer want to be a Pet Poet Club member, we will not send any more newsletters or packages.
6. The Pet Poets Club is run by Lavish Productions Limited of 1 Sherwood Street, London W1F 7BL.
7. Any Pet Poets Club product given to members cannot be exchanged for money.
8. The Pet Poets Club member offer was opened 5th June 2006.
9. Lavish Productions reserves the right to amend the offer and terms and conditions at any time.
Back to top SECURITY Please ensure that you keep any log in details and passwords secret. This is your sole responsibility. You are responsible for all activity that occurs through your membership account. Please let us know immediately if you think that someone may have accessed your account without authorisation and change your password online if you think your password security has been breached.
Username and identity theft When selecting a username remember that the Website is public. If you wish to submit content to the Website anonymously select a username that will not be known to others. You may not be able to change your username once chosen. Do not impersonate anyone, this may be construed as identity theft, which may be illegal.
Back to top COMPETITIONS 1. Competitions are open to UK residents only. You will need to register to become a member before you are able to enter competitions.
2. No purchase necessary.
3. Only one entry per person.
4. Competitions are not open to employees (or members of their immediate families) or Lavish Productions, it's associated companies, or companies supplying the prizes.
5. Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
6. Winners will be selected at random.
7. The closing date is as specified in each competition, and Lavish Productions reserves the right to amend the competition end date at any time.
8. By entering the competition the winner agrees to participate in such promotional activity and material as The Pet Poets Club, or Lavish Productions, may require.
9. The prize will not be transferable to another person.
10. Prizes cannot be exchanged for another prize or cash.
11. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
12. Lavish Productions reserves the right to amend these rules at any time. Lavish Productions may also create rules which apply to a specific competition only. If we do this then we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
13. Lavish Productions will endeavour to arrange the sending of prizes within a month of the competition closing date but cannot guarantee this.
14. If you win a competition, we will notify you by post or e-mail. The judges’ decision will be final, and no correspondence will be entered into.
15. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to the address at the bottom.
16. The winners' contact detail will be sent to the relevant prize provider in order for them to dispatch your prize to them, along with details of whether or not they have opted to receive further infromation from the prize providers.
17. Entrants email addresses will only be given to third parties if they have agreed to be sent further information from prize providers. If you do not wish for your data to be passed on, please ensure that your un-tick this box when entering competitions. We will assume that you have read the terms and conditions in full before entering our competitions.
Back to top THE YAPPIES Voting on the YAPPIES 1. Voting on the YAPPIES is free.
2. You must register to become a member before you are able to vote.
3. Please read our full terms & conditions before registering to become a member
here Voter’s Competition 1. All voters will be put into a draw to win one of the prizes on offer.
2. No purchase necessary.
3. Winners will be selected at random.
4. Closing date is: 29th February 2008
5. By entering the competition the winner agrees to participate in such promotional activity and material as The Pet Poets Club, Lavish Productions or their prize providers, may require.
6. The prize will not be transferable to another person.
7. Prizes cannot be exchanged for another prize or cash.
8. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
9. Lavish Productions reserves the right to amend these rules at any time
10. Lavish Productions will endeavour to arrange the sending of prizes within a month of the competition closing date but cannot guarantee this.
11. If you win a competition, we will notify you by post or e-mail. The judges’ decision will be final, and no correspondence will be entered into.
12. Some prizes will be sent direct from the prize provider, so your contact details will be passed on to them if you are a winner.
Please read our full competitions T&C’s
here Videos All nominated videos have been selected from the video-sharing network YouTube.com and their links have been embedded into the YAPPIES website. No money is paid to video being shown in the YAPPIES.
T&C’s regarding the ownership and copyright for these videos can be read
here
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PET POETS CLUB SHOP Acknowledgement of Order When you have completed your order you will be sent an email confirming this. If your order had been unsuccessful you will be made aware of the reason and why.
Stock Availability Occasionally, some items may be temporarily out of stock due to unprecedented demand. This may cause a slight delay on delivery dispatch times and in the case of products permanently out of stock, we will endeavour to offer alternative items subject to customer approval and why.
Lost or Damaged Packages Even though packages are sent via Royal Mail or Parcel force on rare occasions we experience losses whilst in transit. If this occurs please allow 10 days for the package to arrive from the date of order. If after 10 days, nothing has arrived, please contact your local post office to check that no goods are being held. If the package is not being held, please contact our Customer Services team who will arrange a replacement. If your package arrives damaged, then please contact our Customer Services Team immediately on (020) 3008 8828 or email us at enquiries@petpoetsclub.com so that they can arrange a replacement of these goods. We may ask for the items to be returned to us. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus the customer will be unable to claim any loss from Lavish Productions Ltd.
Our Order Cancellation Policy Unfortunately once an order has been submitted, we are unable to process a cancellation. However, should you no longer require your order once it has been submitted, please refer to our Returns Policy.
Please Note: Credit Card transactions will be processed prior to despatch of order.
Returns Policy & Refunds If you are not completely satisfied with your purchase, you may return it to us in its original condition and unused for a complete and immediate refund. Items must be returned to us within 7 days and we will issue a full refund. This does not affect your statutory rights. Unfortunately, we cannot refund postage costs where an item is not damaged or faulty. Return goods are to be sent to the address at the bottom, with the package marked “Returns”. We strongly recommend that you obtain a free proof of posting from your Post Office. Once items have been returned a refund will be issued immediately. Please allow up to 30 days for this refund to appear on your credit/debit card, or for a cheque to be issued. If you feel that there have been a mistake on your order, either the amount charged or the items received, please contact Customer Services immediately on (020) 3008 8828, to enable us to issue you with a refund or replacement.
PAYMENT POLICY Credit & Debit card payments You can pay for your books online by using any of the following credit or debit cards. We accept: Visa, MasterCard, Switch, Solo, Delta, Electron, Maestro.
Safe Shopping - secure guarantee Lavish Productions Ltd. places great importance on maintaining the security of the information that you provide and for this reason we use Paypal – an advanced Internet security system to safeguard your credit/debit card data. This data is encrypted and converted into code before it is transmitted across the Internet. Therefore in the extremely unlikely event that the data should be intercepted, it would be encrypted and difficult to decipher.
Please Note: Credit/Debit card details are not held with Lavish Productions Ltd. only the customers’ name and contact details. Please be assured that we will never sell your personal details to a third party. If you would like to have your details removed from our database please send us written confirmation.
Back to top INTELLECTUAL PROPERTY You agree that the Website (including but not limited to all content, downloads, graphics, audio clips, music, editorial content etc) contains proprietary information and material that is owned by Lavish Productions and/or our licensors and is protected by applicable intellectual property and other rights including but not limited to copyright. The use of the Website or any part of its content, except such use as is specifically permitted in these Terms of Use, is strictly prohibited and may infringe the intellectual property rights of others and may subject you to civil and criminal penalties, including possible monetary damages for copyright infringement.
TRADE MARKS PET POETS CLUB, LAVISH PRODUCTIONS and all other trade marks, service marks, graphics and logo used by us in connection with the Website are our trade marks or registered trade marks. You are not granted any right or licence in relation to such marks.
Back to top LINKING TO THE WEBSITE You may link to any Pet Poets Club or Fifi Yaps page from another website PROVIDED THAT such other website conforms to the same ethos as our Website provided that your link does not imply any endorsement by us of such other Website. You shall immediately remove any links or coding on request. Nothing in this section implies any wider right to copy or distribute any content so linked to.
Back to top EMAILING FRIENDS You may be able to email some Website content to friends in various sections. Where you do so, you take full responsibility for such mail and warrant to us that you have permission to use their email address in this way. You must not send unsolicited emails through the Website.
JURISDICTION These terms and condition are subject to the jurisdiction of the courts of England and Wales.
Lavish Productions Limited
1 Sherwood Street
London
W1F 7BLBack to top